Get help fast

First confirm you are using the correct login page and browser profile. If access still fails, document the platform name and error message, then contact the internal support point listed on the Contact page.

The Tools page centralizes the agency’s primary platforms, including Gmail, AgencyZoom, QQ Catalyst, Glovebox, Formstack, EZLynx, Salt, Canopy Connect, Ascend, ePayPolicy, Clover, SAFER, TaxNetUSA, and Lightspeed Voice.

Capture the affected link or workflow, note what happened, and include screenshots if available. Clear details help the team reproduce and resolve the issue faster.

Use the Contact page when you need direct assistance, escalation, or follow-up from the appropriate internal team member.

Include the platform name, the task you were trying to complete, the exact error or behavior, the time it happened, and whether the issue is blocking client work.